FAQs
Most Popular Questions
Frequently Asked Questions
Renting a storage unit should be simple. Below are the questions we hear most often at PrimeGuard Self Storage, covering move-in, month-to-month terms, payments, gate access, and what you can and can’t store at our Alexandria and Lake Charles facilities. Don’t see your question? Give us a call or stop by the office and we’ll be glad to help.
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.
All contracts are month-to-month. However, we do require a 15-day notice before you move out.
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
No, we rent on a month-to-month basis unless the customer requests otherwise.
You can make automatic payments online through our website with a credit/debit card.
We accept credit/debit cards.
Yes. We sell various moving supplies in our office.
You can either use our Storage Calculator on our website or call our manager for assistance.
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours.
Yes. You are welcome to use our complimentary carts to move in.
Have More Questions?
Still have questions about our storage solutions? We’re here to help! Click below for more helpful storage tips and advice to make the most out of your storage experience with us.